Help Center

Find answers and keep your IELTS work moving.

Quick guidance for learners, teachers, and schools using E-Elevate for exams, grading, lessons, and progress tracking.

Getting startedAccounts, roles, and dashboards
Exams and submissionsWriting, speaking, and file uploads
AI and teacher gradingSuggestions, review, and final scores
Support areas

What do you need help with?

Choose the area closest to your issue and follow the practical steps.

Students

Access courses, take exams, submit tasks, and review feedback.

Teachers

Review AI suggestions, adjust grades, and submit final feedback.

Schools

Manage students, classes, exams, reports, and teacher workflows.

Technical

Fix upload, recording, login, browser, and PDF download issues.

FAQs

Common questions

Create an account, choose your role, and wait for approval if your school requires it. After login, your dashboard shows courses, exams, assignments, and feedback.

Use Chrome or Safari, allow microphone permission, and avoid closing the exam page while uploading. Supported audio formats include MP3, WAV, M4A, AAC, OGG, and WEBM.

Yes. AI scores and comments are suggestions. Teachers can review evidence, adjust criterion scores, add notes, and submit the final grade manually.

Yes. Schools and institutions should use the Contact page to request a demo, discuss workflows, and review setup options.

Still need help?

Contact the E-Elevate team and include your account email, role, page URL, and a short description of the issue.

Contact Support

Schools and institutions

Book a demo to discuss exams, classes, teacher review workflows, reports, and rollout needs.

Book a Demo